Moontians · Help Centre
Frequently Asked Questions
Answers to common questions about orders, shipping, returns, and your account.
Common Questions
Can't find your answer? Contact our team — we reply within a few hours.
What is the 14-day withdrawal right?
Under EU law you have 14 days from receiving your order to return it for a full refund, without giving a reason. Items must be unused and in original condition.
How do I track my order?
Use our Track Order page with your order ID, or follow the tracking link in your shipping confirmation email.
How long does shipping take in the EU?
Standard delivery is typically 3–7 business days within the EU. Express options may be available at checkout.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and PayPal. All payments are processed securely through Stripe.
How do I exchange an item?
Return the item following our Returns & Exchanges process, then place a new order for the size or product you want, or contact us for assistance.
Who do I contact for help?
Use our Contact page for customer service, or reach us via WhatsApp or phone. We are available Mon–Sat 9:30–19:00.
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Still need help?
Our team is available Mon–Sat, 9:30–19:00.